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Shipping Policy

Do you ship to my city and location?

We currently deliver in a cross India such as “from Kashmir to Kanyakumari” and “from Arunachal Pradesh to Maharashtra”, we are coming to abroad very soon and will keep you posted!

What is the estimated delivery time?

There is no any standard prior of dispatching that will vary according product and destination. The products are typically dispatched depending on your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.

All the products are transported and delivered as per your recommendation or its partner delivery network.While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you

For pre-orders, the estimated delivery time is 10 - 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order. Please note that we will not be able to ship pre-orders earlier than the indicated time.

Are there any shipping charges?

Actually transportation and shipping are in customer’s scope. Any additional charges like entry taxes shall be borne by us. .

However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actual in advance.

How do I track my order?

The best way to check your order status is to sign-up at trudo.in and go to the order tracking page: https://inditechkart.com/.. We try our best to deliver your Product before you can even think 'Where is it now?' :) i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 10 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number +91 7982189776 or email us at support@inditechkart.com.

Can I cancel the order?

We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you cannot cancel the order only in the following cases and in the following manner.

1. Cancellation prior to delivery - You cannot cancel your order for any product at any time prior to its delivery. 2. For cancellations made before a Delivery Attempt, any advance paid will be refunded as Inditechkart’s refunds policy. However, in case of cancellation of any Made To Order product (“MTO”) within 72 hours of placing the order, a full refund will be initiated. Post the 72 hours window, you will be charged 25% of the order value as a restocking fee. 3. Cancellation at the time of delivery - In case you are unhappy with a product, you may return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products or customized projects. 4. Cancellation after delivery is not allowed - After delivery of the product, only After Sales services will be applicable, and cancellation is not an option.
Is there a cancellation fee applicable?
We generally do not levy cancellation fees except in the case of projects and Made To Order (MTO) products. In the case of Projects and MTO products, if you cancel within 72 hours of placing the order, you will receive a full refund. Post the 72-hours window, you will be charged 25% of the order value as a restocking fee. Please also note that after delivery of the product, only After Sales services will be applicable, and cancellation is not an option. We do not offer exchanges or cancellations for projects and MTO Products.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.